The term ‘Tiger Balm Australia’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website whose registered office is 32 Esplanade Surfers Paradise, QLD, 4217. Our ABN is 39 921 582 490. The term ‘you’ refers to the user or viewer of our website.
Our team on tiger-balm.com.au reserves the right to make changes to this site and these terms and conditions at any time.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
By ordering or registering on tiger-balm.com.au you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via the link at the footer of any marketing communications or contacting our Customer Service team and we will remove you from marketing communications. We do not share, sell or exchange any customer contact information with other companies excluding shipping carriers who use this information to deliver orders.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. tiger-balm.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason.
All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order and orders will be held from shipment until security checks have been completed. We will make reasonable attempts to contact you using the details provided to complete the necessary security checks. Failure to comply with such requests from tiger-balm.com.au will result in the order being cancelled and the funds being refunded back to the card used.
tiger-balm.com.au is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by tiger-balm.com.au.
Customers who choose Express Shipping (no signature) give authority for their order to be left unattended at their delivery address. tiger-balm.com.au will only replace orders using this shipping method providing the order is proved lost in transit by our delivery company.
The delivery times provided by tiger-balm.com.au are estimates only. tiger-balm.com.au will not be held accountable for late deliveries or loss or damage relating to late deliveries.
Larger orders may be without notice, split up and shipped on a number of consignments for ease of delivery. Tracking information for all consignments will be available.
tiger-balm.com.au will not be held accountable for delivery instructions left on the order being missed or not followed.
Any item which is to be returned to tiger-balm.com.au will only be accepted approval has been granted by tiger-balm.com.au and an RMA number has been generated. tiger-balm.com.au reserves the right to refuse any returned item without notice if we deem the return to not meet guidelines set upon creation of an RMA.
tiger-balm.com.au the cost of returning rejected items is the responsibility of the customer and tiger-balm.com.au reserves the right to hold products until payment of shipping has been made.
Prices are subject to change without notice. All pricing unless otherwise stated is set to Recommended Retail which in most cases is set by the Australian Importers of the Products. Pricing changes at tiger-balm.com.au are at the direction of the Australian supplier due to currency fluctuations.
There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate.
If notified before goods have been dispatched, tiger-balm.com.au can accommodate order cancellations. If items have been shipped, tiger-balm.com.au reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, tiger-balm.com.au shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
tiger-balm.com.au shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, tiger-balm.com.au shall immediately issue a credit to your credit card account in the amount of the charge.