If you receive any product that you are unhappy with for any reason, simply return it to us within 60 days, in the condition that you received it and we will happily exchange or refund.
NOTE: If you placed your order with free freight, your money will be refunded minus the initial freight cost incurred by Tiger Balm Australia. This freight cost will be calculated fairly, using the Australia Post freight calculator. Before sending your items back, please contact us and we can advise of the freight amount to be deducted from the refund. The buyer is also responsible for organising (and paying for) the freight of the return.
All returns MUST be authorised by our Tiger Balm Team before goods are returned. Please call or email one of our helpful staff and they will give you an RMA (Return Merchandise Authorisation) number which must be enclosed in return parcel.
All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). Please see the list below for things to avoid ensuring your return is accepted:
-It is really important to receive the refund that the product you are returning to the store will not be opened or manipulated.
If you have a faulty item that you would like refunded, please contact our customer service team before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact customer service.